Ticket controls

You may have to pay an additional fee if you do not have a valid travel document, ie mobile ticket, paper ticket or bus card, during the trip. You are responsible for ensuring that you travel with the correct type of travel document. Everyone who travels on age-discounted tickets must be prepared to be able to identify yourself. Also applies to you who travel on school cards.

The purpose of our controls is to prevent unauthorized travel and to increase the number of paying travelers. Anyone who does not have a valid travel document or has an incorrect or invalid travel document when inspected is required to buy a new valid travel document and also pay an additional fee of SEK 1,500.

Ticket checks are performed by Guard Security Service on behalf of Länstrafiken i Norrbotten AB. Most inspections are random inspections carried out by uniformed personnel.

If you have received an additional fee and want to dispute your case, you can contact us as follows:

Via e-mail at the address: [email protected]
Via regular mail at the address: Länstrafiken i Norrbotten AB, Biljettkontrollen, Box 183, 956 23 Överkalix

Please note that inquiries can be made no earlier than 2 days after the ticket check and that any objection to the surcharge must be made in writing within 7 days by e-mail or regular mail to one of the addresses above.

If you have other questions about the ticket control or if you want to leave comments on how the ticket control is handled, contact us on telephone 0771-100 110.